Useful information

Police and Crime

Warwickshire Police

Local policing

Local Safer Neighbourhood Team - Shipston

Police station: Stratford Police Station, Rother Street, Stratford Upon Avon, Warwickshire, CV37 6RD

Water issues:

Severn Trent Water - for matters such as blocked, river pollution and water quality - 0800 783444

Flooding: Residents and businesses should report any internal flooding via Warwickshire County Council's Flood Risk Management online tool as this will help the multi-agency partners to ensure that these locations can be accurately prioritised for flood support and planning for future flood risk. The site also has useful information on how to prepare for flooding. 

Gas emergencies
If you think you have a gas leak, can smell gas or suspect carbon monoxide, the advice is to leave the house and phone the National Gas Emergencies number immediately on 0800 111 999. If you're at home, and you can do it safely, turn off your gas supply. The gas mains tap should be located beside your gas meter.

Problem with your boiler or gas appliances: Call a Gas Safe Registered engineer. You can find one at  If you have home care cover with your gas supplier you should contact them directly.

If you are concerned with your energy costs then you should contact your energy supplier for support.
If there are issues with your gas meter or bill the contact your gas supplier.


To report a power cut either online or by telephone 0800 6783105 or 105 as soon as possible.

For general enquiries you can call 0800 096 3080, Monday to Friday, 08:00-17:00 pm.

Refuse and recycling

Refuse and recycling are collected by Stratford-on-Avon District Council in partnership wth Biffa Municipal Limited. There is a three-weekly collection shedule for the following:

  • Weekly - food waste and garden waste
  • Fortnightly - dry, mixed recycling
  • Three weekly - general refuse

Please ensure your bins are available by 06:00 am on the morning of your collection. Further information including what day your collection will be, can be found here.

To report a missed bin collection.

There is also an app for collection information. This is availabe via the App Store or Google Play.

Ettington First Responder Scheme
Ettington CFR Scheme (ECFRS) was launched in June 2009 and responds to emergency incidents at the request of West Midlands Ambulance Service (WMAS). Community First Responders will be called by the ambulance service's control room to medical emergencies in their area to provide first-person-on-scene attendance whilst an ambulance is en route. They are vital in life-threatening situations, particularly in the case of a cardiac arrest, stroke and trauma when every minute counts. For more information about Ettington Community First Responder Scheme, please visit:

Parish Defibrillator
The nearest defibrillator is in Pillerton Priors. It is located on the wall of the White House, Kineton Road, Pillerton Priors, CV35 0PQ. (Near the junction with the Kineton Road and the A422 what3words ///somewhere.screening.segregate). 

In any emergency you must ring 999 to alert the emergency services. If the defibrillator is required the you will need to follow the instructions on the box to obtain the code to open the box. Once accessed the defibrillator will instruct you in the proper way to use it should you ever need to.

Warwickshire Fire and Rescue Service

Warwickshire Fire and Rescue Services have ongoing fire prevention work which includes the free ‘Safe and Well Check’ service. These checks include fire safety information to help keep residents safe. If they have smoke detectors, they will check they are working and sited correctly. If not, they will fit new smoke detectors where required Free of Charge.
The areas in which Warwickshire Fire and Rescue have carried out Safe & Well checks have seen a reduction in accidental dwelling fires.

If you or someone you know would like a free Home Fire Safety visit, please call WCC customer service on 01926 466282 (HQ, Leamington Spa) or 01926 413478 (Gaydon Fire Station). They will then arrange a suitable time to visit you. ALL OFFICERS WILL ATTEND IN UNIFORM, IN A FIRE APPLIANCE AND ALWAYS CARRY ID. PLEASE DO NOT BE AFRAID TO ASK TO SEE THIS ID!

Contact Details for Other Agencies

Some issues are the responsibility of a County Council, others of the District Council or anohter agency. If you are unsure, then you can report these using FixMyStreet. This system is UK-wide and will send the report to the relevant council on your behalf.

Warwickshire County Council

Head Office: Shire Hall, Market Place, Warwick CV34 4RL

Main number: 01926 410410


  • Broken Phone Boxes - 01926 412515
  • Damaged Pavements - 01926 412515
  • Fallen Trees - 01926 412515
  • Overgrown Grass - 01926 412515
  • Overgrown Hedges - 01926 412515
  • Overflowing Bins - 01926 412515
  • Overflowing Skips - 1926 412515
  • Potholes - 01926 412515

Stratford-on-Avon District Council
Head Office: Elizabeth House, Church Street, Stratford-upon-Avon CV37 6HX

Office opening hours are 09:00-17:00, Monday to Friday. Telephone opening hours are 08:45-17:15 Monday to Friday.

Main number: 01789 267575



Contacts for specific issues

Bus Services

Local Services

Plumbers - local approved contractors can be found through the WaterSafe website. You can call WaterSafe on 0333 207 9030.